A-During the activity:
Activities can be modified or cancelled by the guide because of safety measures, weather or other problems with the group. There will be no refund when the activity is cancelled because of the participant fault. For instance: one is not trained enough, not properly equiped, do not have the specified practice level, do not obey to guides recomendations etc… A partial or total refund may happen in other cases (weather conditions shortening the outing etc…).
B-Before the activity starting:
1-Cancellation by the guide: for bad weather forecast or other problems: guide fees are refund.
2-Cancellation by the customer:
-Less then 7 days before the starting: 100% of the fees must be payed.
-Between 7 to 20 days before the starting: the déposit will be kept by the guide.
-More then 20 days before the starting: 100% of the fees will be refund.
For “All included” products, specific cancellation policy will be applied and joined with the booking contract.